Any return requests must be submitted within 15 days of the date of purchase. If 30 days have lapsed, we can’t approve a return for any reason.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.  Contact us (cbd@drdamas.com) to receive a return approval prior to returning any product.

Additional non-returnable items: Gift cards, final sale items, or discontinued items.

To complete your return, we require a receipt or proof of purchase.

After receiving your return approval from our Customer Service Team, you should mail your product to:

Grassroots Medicine and Wellness DBA Dr. Damas
8325 NE 2nd Ave
Suite 101
Miami, FL 33138

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS

It may take some time before your refund is officially posted to your bank or credit card. If you have not received your refund within 15 days, please contact us.

FINAL SALE ITEMS

Only regular priced and regular sale items may be refunded; final sale items cannot be refunded.

EXCHANGES

We only replace items if they are non-conforming, defective or damaged.  If you need an exchange within the 15 day time frame, contact our Customer Service Team for exchange instructions.

SHIPPING

We aim to process and confirm all orders within one business day. Once confirmed, orders are typically shipped within 2–3 business days. You’ll receive an email with tracking details as soon as your order ships.

Please note: Some high-demand or specialty items may require additional processing time. If so, this will be clearly stated in the product description.

We appreciate your patience and are committed to ensuring your order arrives safely and promptly.

Products on this site are intended for use by individuals 21 years of age and older. By using this site, you confirm that you are of legal age to purchase CBD or medical cannabis products in your jurisdiction.

INTERNATIONAL ORDERS

We do everything we can to assist your shipment through your country’s customs.  However, you are solely responsible for product compliance and any import fees/tariffs in your country of residence. If seizure of your shipment does occur, we will NOT be held liable for any shipments held at customs.  Customers located outside the U.S.A., please order at your own risk.