Any return requests must be submitted within 15 days of the date of purchase. If 30 days have lapsed, we can’t approve a return for any reason.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Contact us (cbd@drdamas.com) to receive a return approval prior to returning any product.
Additional non-returnable items: Gift cards, final sale items, or discontinued items.
To complete your return, we require a receipt or proof of purchase.
After receiving your return approval from our Customer Service Team, you should mail your product to:
Dr. Damas CBD
8325 NE 2nd Ave
Miami, FL 33138
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
It may take some time before your refund is officially posted to your bank or credit card. If you have not received your refund within 15 days, please contact us.
Only regular priced and regular sale items may be refunded; final sale items cannot be refunded.
We only replace items if they are non-conforming, defective or damaged. If you need an exchange within the 15 day time frame, contact our Customer Service Team for exchange instructions.
*Please note: Shipping timelines are generally not guaranteed*
Once an order has been shipped, we are not responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. We will also be more than happy to open an investigation for you, but we cannot reship or refund an order that has been shipped.
We do everything we can to assist your shipment through your country’s customs. However, you are solely responsible for product compliance and any import fees/tariffs in your country of residence. If seizure of your shipment does occur, we will NOT be held liable for any shipments held at customs. Customers located outside the U.S.A., please order at your own risk.
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